Our Lady of Lourdes Catholic Primary School

  • Home
  • About Us
    • Our Community
    • Our Governing Body
    • Our Mission & Values
    • Our Prospectus
    • Our Staff
    • Vacancies
  • Parents
    • Childcare Provision
    • Online Safety
    • School Letters
    • School Meals
    • School Uniform
    • Term Dates
  • Key Information
    • Admissions
    • Catch up/Pupil Premium
    • Equalities
    • Performance
    • Policies
    • Safeguarding
    • Sports Premium
  • Our Curriculum
    • British Values
    • Careers
    • Curriculum Plans
    • Reading & Phonics
    • Remote Education
  • Classes
    • Class R
    • Class 1
    • Class 2
    • Class 3
    • Class 4
    • Class 5
    • Class 6
  • Pupils
    • Buddies
    • Mini Vinnies
    • Prayer Leaders
    • Pupil Page
    • School Clubs
    • School Council
  • Our Faith
    • Catholic Life
    • Celebration of the Word
    • Diocesan Inspection Report
    • Mini Vinnies
    • Prayer Leaders
    • RE Curriculum
  • SEND
    • SEND Information Report
  • Contact Us
Home / SEND / Compliments, Complaints & Feedback

Compliments, Complaints & Feedback

We are always seeking to improve on the quality of education we provide for children with SEN and are keen to hear from parents about their child’s experience.

We would also like your views about the content of our SEN Information Report. If you would like to comment please complete the online form in the Contact Us section of our website.

Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher.  These positive comments will be published on this area of our school website.

We hope that complaints about our SEND provision will be rare, however, if there should be a concern  the process outlined in the school Complaints Policy should be followed.

Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham SEND Information, Advice and Support Service website.

Copyright © 2025 Our Lady of Lourdes Catholic Primary School, Shotton Colliery

Fleming Field

Shotton Colliery

Durham

DH6 2JQ

Tel 0191 526 1531 · Email office@ourladylourdesdurham.org


Website Login

Powered by Spidrweb.

Bishop Chadwick Catholic Education Trust Logo

© 2025 Bishop Chadwick Catholic Education Trust.

  • Accessibility Statement
  • Privacy Statement
  • FOI Statement
  • Website Terms
  • Bishop Chadwick Catholic Education Trust Logo